How GARNEA gave its technicians access to over 500,000 pages of service documentation
GARNEA imports and services Deutz-Fahr, SAME and Lamborghini tractors and Develon construction machinery. The manufacturers' documentation is in English and differs from machine to machine by VIN. TechBuddy connected it with error-code tables and resolved tickets into one assistant for support, technicians and dealers.
pages of service documentation in one knowledge base
supported machines across four brands: Deutz-Fahr, SAME, Lamborghini and Develon
divisions in one deployment: agricultural and construction machinery
Location
Czech Republic
Industry
Agricultural & construction machinery
Users
Internal support, more than 50 technicians, dealers
Use
Service documentation and error codes
What TechBuddy reads from
| Service manuals and workshop guides | |
| Error-code tables | |
| Resolved service tickets | |
| Manufacturer's documentation | |
| Documentation updates and recalls |
Hundreds of thousands of pages for support and more than 50 technicians
GARNEA backs the service operation for a whole dealer network of agricultural and construction machinery. And every tractor is a slightly different machine: within one model, units differ by engine or gearbox, and only the VIN tells you which manual is the right one.
The material was in English and in a structure a technician in the field has no time to search. Some things even technical support couldn't find, and experience from past repairs stayed only in service tickets.
- Documentation differs unit by unit within one model – the VIN determines the right manual
- Manufacturer material in English only, with a complex structure
- Error codes scattered across manuals and separate tables
- Experience from past repairs only in service tickets that are hard to search
- An internal support team and more than 50 technicians, some in the workshop, some on field visits
An assistant that searches by model and VIN
TechBuddy loaded the manuals, error-code tables and history of resolved tickets and linked them to specific machines. A technician enters the VIN and TechBuddy finds the machine's history in past tickets and the relevant parts of the documentation. It answers questions about an error code on the display, a replacement procedure or a part location for that specific unit.
Every answer points to a specific place in the source, so the technician can check it and carry out the repair according to the manual. TechBuddy finds and summarises the information; the repair procedure comes from the manual.
Machine & VIN selection
Questions target the documentation of a specific machine – by model, engine and gearbox.
Error codes
The technician enters the code from the display and gets its meaning and procedure, with a link to the source.
Resolved tickets
Experience from past repairs complements the manufacturer's official documentation.
Both divisions
Tractors and construction machinery in one deployment, each division on its own data.
From scattered documentation to one place to search
Connecting the documentation
TechBuddy loaded the manuals, error-code tables and service tickets. Nothing was rewritten.
Structuring by machine
We linked documents to models, engines and gearboxes so that a VIN leads to the right material.
Rollout to support and technicians
Machine selection, question and cited answer, in the workshop and in the field.
Continuous updates
TechBuddy stays connected to current documentation. New manuals, updates and recalls are added continuously.
One place for manuals, codes and solved cases
Technical support and technicians search manuals, error codes and repair history in one place, and see the source of every answer.
It matters less who happens to be available: what someone has solved once can be found by a junior, a colleague in the field or a dealer, including on machines they have no experience with.
Because questions are asked in one place, GARNEA can see what service teams and dealers ask most often and where the documentation falls short.
Working with extensive manufacturer documentation, like GARNEA? We'll show you TechBuddy on your data.
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