Customer stories

How manufacturing and service companies use TechBuddy.

Product know-how, open to customers and team

The maker of Tecomat control systems gave its team and logged-in customers access to its approved documentation through an AI assistant that cites its sources.

7×

increase in usage after launch

user groups: support, sales, customers

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Heat pumps

Around 30% fewer calls to technical support

15–30%

shorter support calls

~30%

fewer inbound calls

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Agricultural machinery

Over 500,000 pages of service documentation in one knowledge base

500,000+

pages of documentation

machine brands

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HPCComing soon

Technical support for an HPC platform

HVACComing soon

An internal assistant over technical know-how

We publish case studies gradually. More are in preparation.