Get your know-how out of heads and drawers.
And give it to the whole company.
TechBuddy turns your manuals, resolved tickets and senior experience into one AI assistant that answers technical questions in seconds — and cites its sources.
No commitment • 30 minutes • Demo with real examples
Trusted by teams at
Innovators in industrial tech
Your best knowledge is trapped — and it's costing you every day.
Manuals sit on a drive, fixes live in old tickets, and the rest is in people's heads. Finding the right answer is slow — and when an expert leaves, their know-how leaves with them.
The cost of the status quo
of a technician's day disappears into searching manuals, tickets and asking colleagues.
to track down a single technical answer the old way — before any real work starts.
to onboard a junior to independent work, while seniors keep answering the same questions.
What TechBuddy changes
- One source of answers — from your manuals, tickets and senior know-how.
- Answers in seconds, each backed by a citation your team can verify.
- Fewer escalations to seniors and faster onboarding for newcomers.
Which problem are you solving?
TechBuddy speaks to every level of the company. Pick the angle that sounds like your week.
From scattered files to answers in five steps.
No complex setup. TechBuddy works from what you already have.
Bring your documents
Manuals, SOPs, resolved tickets, training materials — TechBuddy reads what you already have. No rewriting, no migration.
Connect your systems
We plug into the tools where your knowledge lives, so answers stay in sync as your documentation grows.
We structure the data
Our engine organizes messy files into a connected knowledge layer — understanding models, error codes and how documents relate.
Your team asks questions
Anyone gets an accurate answer in seconds — each one backed by a citation they can open and verify in one click.
Spot gaps & improve
TechBuddy flags missing or conflicting information so you can fix it — turning everyday use into better know-how over time.
With TechBuddy, a working AI solution doesn't take long.
Pilot
We set it up on part of your data so you can try it out, see the results for yourself, and decide if it's right — before committing to anything.
Full solution
We connect all your sources and roll it out to your whole team, so everyone gets reliable, ready-to-use answers every day.
and moreTechnical answers your team can trust — without building the system yourself.
Highly accurate answers you can depend on.
Ask a hard technical question and get a precise, trustworthy answer — not a plausible-sounding guess.
- Precise on hard questions. Accurate, dependable answers even on the complex technical problems that trip up generic AI.
- Every answer is sourced. See the exact manual page or ticket behind it, and verify it in one click.
- All your knowledge, combined. Manuals, tickets, emails, catalogues and more — many formats and sources, unified into one place to ask.
TechBuddyError A14 indicates a sensor connection issue.
- 1. Restart the device and check the power supply [1]
- 2. Inspect connector C_27 for a loose contact [2]
fewer inbound support calls
A customer-facing assistant deflected repetitive questions — without adding headcount.
Read the case studyA month-long pilot before you fully commit.
We're confident it's the best solution on the market — so we let you run a full one-month pilot on your own data for a small fee, then decide whether to commit. No strings.
This isn't our first AI system — it's a decade of them.
10
years of production AI
300+
delivered projects
Built by DataSentics, one of Czechia's leading data & AI companies.
Why not generic AI — or building it yourself?
| Capability | ChatGPT / Copilot | Build in-house | TechBuddy |
|---|---|---|---|
Your technical data Manuals, tickets, wikis, SOPs | Public web only; no access to your docs | ~Possible, but months of RAG engineering | Connects existing sources — no migration |
Verifiable citations Every answer points to a source | Confident guesses; hard to verify | ~Depends on build quality | Page, ticket, or doc cited every time |
Purpose-built for technical content Tables, schematics, error codes | Hallucinations on nuanced questions | ~Requires specialized retrieval pipeline | Proprietary engine for technical accuracy |
Time to first value From kickoff to working assistant | ~Instant — but not your data | 12–18 months for a comparable build | Pilot in ~1 month; rollout ~2 months |
On generic questions, all three can help. The difference shows when the answer must come from your documentation — with proof.
Enterprise-ready — from your data to daily use.
Accurate answers, locked-down security, and a deployment that fits how you already work.
Sourced answers
Every answer cites the exact manual page, ticket or email it came from — verify in one click.
Dependable answers
If the answer isn't in your data, TechBuddy says so instead of guessing.
Any language, 24/7
Answers in your team's — or your customer's — language, around the clock.
Connects everything
Manuals, tickets, emails, wikis, SharePoint, Jira, SAP and more. No migration.
Team & customer modes
One knowledge base, with guarded views for internal staff and external customers.
Improves over time
Flags missing or conflicting information so your know-how keeps getting better.
Your data stays yours.
Enterprise-grade by default — built for teams that can't take chances with their know-how.
- Your data is never used to train public models.
- Role-based access — people see only what they're allowed to.
- Encrypted in transit and at rest.
- GDPR-compliant — no data shared with third parties.
Fits how you already work.
No rip-and-replace. TechBuddy plugs into your stack and rolls out fast.
- Our EU-hosted cloud, your private cloud, or your own cloud.
- True on-premise on the BullSequana AI platform.
- Connects to the tools you already use — no data migration.
- Single sign-on and identity-provider integration.
- Pilot in about a month, full rollout in about two.
See the payback — then check the fit in 60 seconds.
Put in your team's numbers to see the payback — and how strong a fit TechBuddy is for you.
Your situation
PDFs, Excel files and a wiki — several formats.
The more scattered your knowledge, the more TechBuddy helps.
Your estimated payback
Saved per year
€101,739
2,261
hours freed / year
~1.7 mo
faster onboarding
Scattered, high-volume knowledge is exactly where TechBuddy pays off fastest.
And the things you can't put a number on
Knowledge becomes accessible
Every answer is findable in seconds — no more digging through drives, tickets and inboxes.
Experts do expert work
Your key people stop fielding repetitive questions — inside and out — and focus on what matters.
Know-how stays in-house
Hard-won experience is captured and searchable, even when people move on.
Estimates for illustration only. Assumes a loaded cost of €45/hour and that TechBuddy resolves a large share of repetitive questions. Your actual results depend on your data and workflows.
Results from the field
40% faster ticket resolution in the field
Field service teams accessing machine history on-site before every visit.
40%
faster resolution
20%
less repair time
60% faster quote preparation
Sales reps answering complex technical questions without waiting for engineering.
60%
faster quotes
24/7
technical support
“The AI knows our products the way our best senior technician does — and it's available at 2am. We weren't just solving today's support problem. We were building institutional knowledge we'll still be using in ten years.”
Head of Service
Head of Service
ACOND (placeholder)
Frequently Asked Questions
Answers to the most common questions about TechBuddy
We support:
- Technical documentation (PDF, Word)
- Historical tickets (Excel, CSV, JSON, Jira, SAP)Daktela, Helios
- Internal Wiki/articles
- Training materials (PPTX, videos)
- Websites (predefined domains where we can get the most up-to-date data)
- Schematics (support for standard image formats)
Do you have some specific data that you are unsure whether it fits? We would be happy to process your specific data for you.
Have more questions? Contact us
Want to see TechBuddy in action?
Book a call with our team to see how TechBuddy can help your manufacturing or service operation.
- 30-minute personalized demo
- See TechBuddy in action
- Get pricing tailored to your team