Product
How TechBuddy Works
Key features
Connecting your data
Works with the systems you already use
TechBuddy connects to your documentation, ticketing system and knowledge bases. Data does not need to be moved: we read it from your current sources and keep it up to date.
- Technical documentation (PDF, Word, HTML) and scanned material
- History of resolved tickets and service interventions
- SharePoint, Jira, Confluence, SAP, SQL databases and your website
Data sources
Integrations
Built for technical documentation
Drawings, schematics and tables - not just prose
Technical documentation is not just running text. Much of the information is in wiring diagrams, dimension tables and datasheets, and TechBuddy processes them together with the text.
- Reads schematics, drawings and dimension tables, not just text
- Shows the specific image or section of a diagram in the answer
- Photograph a label or an error message and ask about it
Every answer has a source
An answer a technician can verify in one click
TechBuddy attaches a source to each part of the answer: a manual page, a resolved ticket or a document. When the answer isn't in your data, it says so.
- Citations link to the exact page of the original document
- When the material doesn't contain the answer, TechBuddy says so
- Thumbs up/down ratings are used to tune the answers
Teach TechBuddy
Experienced colleagues add the answer directly in the chat
When TechBuddy doesn't know an answer, or only part of it, you can add it. An experienced colleague's answer is saved to the knowledge base once approved, and TechBuddy uses it next time.
- Add the correct answer right in the chat
- The new entry is saved to the knowledge base once approved
- Experience that isn't in the manual gets recorded too
Finds gaps in your documentation
Flags missing and conflicting information
While working with your material, TechBuddy finds places where documents contradict each other or information is missing. It marks them so you know what to add.
- Marks contradictory figures across documents
- Shows what people ask that your material doesn't answer
- You can extend the documentation based on real questions
Ways to ask
By text, by voice, by photo or with a file attached
You can type a question, dictate it or attach a photo of a label or a drawing. That helps at a machine, where your hands aren't free or where it's easier to take a photo than to describe the problem.
- Voice input for the shop floor, where hands aren't free
- Attach a photo of a label, an error message or a schematic and ask about it
- Upload a document straight into the conversation and work on it there
Question trends
An overview of what your team and customers ask about
A weekly and monthly overview of the most frequent question topics. It helps catch a recurring problem with a specific product early.
- The most frequent topics, week by week
- Recurring problems with specific products
- Input for training and for documentation fixes
Insights for management
Assistant usage in numbers
The manager overview shows the number of answered questions, active users and trends over time. It serves as input for evaluating the benefit.
- Answer counts, active users and development over time
- Period-over-period comparison and data export
- The basis for evaluating your payback
Roles & data access
Everyone sees only the documents they have access to
Internal service, sales and your customers can work on the same knowledge base, but each role with a different scope of data and a differently configured assistant.
- The role decides which documents a user can reach
- Custom assistant instructions per role
- An administrator on your side assigns access
App screenshot in preparation
Security and data protection
How we protect your data: location, encryption, access control and deployment options.
EU-Hosted Infrastructure
Data encryption
GDPR
SSO & Access Control
Air-gapped deployment
ISO 27001 Practices
Deployment Options
Choose a deployment option based on your company's security requirements.
SaaS
Standard option
Suitable for most customers. We run it in the cloud for you.
- Fastest deployment
- Automatic updates
- We manage the infrastructure
- EU hosting, processing under GDPR
Your cloud
Deployed to your infrastructure
For companies with strict data-location requirements. TechBuddy runs in your cloud environment.
- Data stays in your infrastructure
- You manage the environment
- Connection to your systems
- Support from our team
On-premise
Runs on BullSequana AI
For companies whose data must not leave their own network. The whole solution runs on your infrastructure.
- Data stays in your network
- Runs without an internet connection
- Runs on BullSequana AI platform
- Suitable for regulated industries