Who TechBuddy is for
For owners & managing directors
What happens to know-how when an experienced technician leaves?
What holds you back today
- Important knowledge sits with a few people. When one of them leaves, the company loses it.
- Training a new technician takes months, and experienced colleagues answer their questions in the meantime.
- You'd like to use AI, but you don't have a team to build and run it.
How TechBuddy helps
- Knowledge from documentation and resolved cases can be found in one place, with the source.
- You know the price up front and can estimate the savings in the calculator. You don't pay per user.
- You don't need your own AI team; we handle operation and maintenance.
For operations & support leads
How much time does your team spend answering repeated questions?
What holds you back today
- Many questions repeat, and the most experienced people answer them.
- Harder questions end up with a few busy seniors, and other work waits.
- You can't see what people ask or where the documentation falls short.
How TechBuddy helps
- TechBuddy answers repeated questions from the documentation, so the team has more time for harder cases.
- Manager insights: the most common questions, documentation gaps, assistant usage.
- Your existing systems don't need to change; TechBuddy connects to them.
For technical experts
How do you cut down on questions whose answer is in the manual?
What holds you back today
- Every few minutes someone interrupts you about something that's in the manual.
- You answer the same questions repeatedly, and the answers are never written down.
- You don't trust generic chatbots because they don't cite sources and sometimes make answers up.
How TechBuddy helps
- Colleagues ask TechBuddy first and come to you with the harder cases.
- Every answer has a citation: a manual page, a resolved ticket or a document. You can check it in one click.
- When the answer isn't in the sources, TechBuddy says so and you can add it.
For a manufacturer's customer support
How do you handle customer questions with a small team of experts?
What holds you back today
- Customers and partners contact a few of your experts directly, and they can't keep up with everything.
- Answers can take several days, and nobody responds in the evening or at weekends.
- Partners abroad need answers in their own language.
How TechBuddy helps
- TechBuddy answers customers on your website from the product documentation and cites its sources.
- Only questions the documentation can't answer reach your experts. The assistant is available around the clock.
- It answers in the language of the question, for example Czech, English or German.
This is how the manufacturer of Tecomat control systems uses TechBuddy for its customers and partners.